Customer service in the information age : a common sense approach to high-tech help / JoAnn Haberer.
Material type:
TextSeries: Fifty-Minute seriesPublication details: Boston, MA : Thomson/Course Technology, 2004Description: vi, 106 p. : ill. ; 26 cmISBN: 0619259094 (pbk.); 9780619259099 (pbk.)Subject(s): Relationship marketing | Customer relations -- Management -- Data processing | Customer services -- Information technology | Electronic commerce -- Customer services -- ManagementDDC classification: 658.812 LOC classification: HF5415.55 | .H32 2004Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.55 .H32 2004 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00026637 |
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| HF5415.55 .G63 1999 c.2 Permission marketing : | HF5415.55 .G86 2008 c.2 Total relationship marketing / | HF5415.55 .G87 2005 c.1 Managing customers as investments : | HF5415.55 .H32 2004 c.1 Customer service in the information age : | HF5415.55 .H65 2015 c.1 Marketing management : | HF5415.55 .H65 2015 c.2 Marketing management : | HF5415.55 .M55 2008 c.1 See, feel, think, do : |
Includes bibliographical references (p. 106).
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