Asia Pacific University Library catalogue


KNOWLEDGE MANAGEMENT IN A CALL CENTRE (SCICOM) / SAMAN SALAMI.

By: SAMAN SALAMI (TP027701)Contributor(s): Vazeerudeen Abdul Hameed [Supervisor.]Material type: TextTextPublication details: Kuala Lumpur : Asia Pacific University, 2014Description: xi, 93 p. : ill. ; 30 cmLOC classification: PM-26-20Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Software Engineering.
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