Service operations management : improving service delivery / Robert Johnston and Graham Clark.
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TextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN: 9781405847322 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .J64 2008Online resources: Table of contents only
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HD9980.5 .J64 2008 c.1 (Browse shelf (Opens below)) | 1 | Available | 00027270 | |
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APU Library Open Shelf | Book | HD9980.5 .J64 2008 c.2 (Browse shelf (Opens below)) | 2 | Available | 00010235 | |
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General Circulation
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APU Library Open Shelf | Book | HD9980.5 .J64 2008 c.3 (Browse shelf (Opens below)) | 3 | Available | 00010100 |
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| HD9980.5 .H64 2006 c.1 Services marketing : | HD9980.5 .H64 2017 c.1 Services marketing : | HD9980.5 .J64 2008 c.1 Service operations management : | HD9980.5 .J64 2008 c.2 Service operations management : | HD9980.5 .J64 2008 c.3 Service operations management : | HD9980.5 .K37 2006 c.2 Services marketing management : | HD9980.5 .L68 2011 c.1 Services marketing : |
Includes bibliographical references and index.
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