Asia Pacific University Library catalogue


AN ANALYSIS ON AFTER-SALES SERVICE QUALITY AND THE EFFECT ON CUSTOMER BEHAVIORAL INTENTIONS : THE CASE OF ELECTRONIC APPLIANCES IN MALAYSIA BUSINESS MARKET / GIOVANI MARTHA HANDOKO.

By: GIOVANI MARTHA HANDOKO (TP019360)Contributor(s): Ms. Rohani Binti Mohamad Husain [Supervisor.]Material type: TextTextPublication details: Kuala Lumpur : Asia Pacific University, 2015Description: 137 p. : ill. ; 30 cmSubject(s): Consumer behaviour -- MalaysiaLOC classification: PM-27-16Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration.
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A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration.





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