Asia Pacific University Library catalogue


THE EFFECTS OF CONSUMERS' BEHAVIOURAL INTENTIONS ON SERVICE RECOVERY SATISFACTION IN 4 & 5 STARS HOTEL IN KUALA LUMPUR, MALAYSIA / ASHKAN NIKANDISH.

By: ASHKAN NIKANDISH (TP024769)Contributor(s): Dr. Behrang Samadi [Supervisor.]Material type: TextTextPublication details: Kuala Lumpur : Asia Pacific University, 2016Description: 113 p. : ill. ; 30 cmSubject(s): Consumer behaviour -- Malaysia | Consumer satisfaction -- MalaysiaLOC classification: PM-27-83Online resources: Available in APres - Requires login to view full text. Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of MSc in Global Marketing Management (UCMF1506GMM).
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Reference Collection 		Masters Theses PM-27-83 (Browse shelf (Opens below)) 1 Not for loan (Restricted access) Available in APres 00037005

Available in APres.

A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of MSc in Global Marketing Management (UCMF1506GMM).


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