Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman .
Material type:
TextPublication details: New York, NY : Simon & Schuster, c1998Description: 240 p. ; 25 cmISBN: 0684834537 (hbk.); 9780684834535 (hbk.)Subject(s): Customer services -- Management -- Case studies | Customer services -- Quality control -- Case studies | Industrial management -- Case studiesDDC classification: 658.812 LOC classification: HF5415.5 | .H54 1998Online resources: Table of contents only
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .H54 1998 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010573 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .H54 1998 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00027697 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .H54 1998 c.3 (Browse shelf (Opens below)) | 3 | Withdrawn Weeded | 00027698 |
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| HF5415.5 .G74 2004 c.2 CRM at the speed of light : | HF5415.5 .G74 2010 c.1 CRM at the speed of light : | HF5415.5 .G75 2009 c.1 Taming the search-and-switch customer : | HF5415.5 .H54 1998 c.2 Best practices : | HF5415.5 .H54 1998 c.3 Best practices : | HF5415.5 .H69 1996 c.1 How to really deliver superior customer service / | HF5415.5 .K86 2006 c.2 Customer relationship management : |
"Arthur Andersen."
Includes index.
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