Successful service operations management / Richard Metters ... [et al.].
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TextPublication details: Mason, OH : South-Western, c2006Edition: 2nd edDescription: xx, 406 p. : ill. ; 26 cmISBN: 0324224370 (hbk.); 9780324224375 (hbk.)Other title: Service operations managementSubject(s): Customer services -- Management | Customer services -- Management -- Case studiesDDC classification: 658.812 LOC classification: HF5415.5 | .S83 2006
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APU Library Open Shelf | Book | HF5415.5 .S83 2006 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010580 | |
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APU Library Open Shelf | Book | HF5415.5 .S83 2006 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00010591 |
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| HF5415.5 .S49 1998 c.1 Customers.com : | HF5415.5 .S64 2001 c.1 Lessons from the Nordstrom way : | HF5415.5 .S65 2012 c.1 High-tech, high-touch customer service : | HF5415.5 .S83 2006 c.1 Successful service operations management / | HF5415.5 .S83 2006 c.2 Successful service operations management / | HF5415.5 .T65 2013 c.1 Service failure : | HF5415.5 .T73 1996 c.1 Achieving excellence through customer service / |
Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003.
Passcard for access to free 4-month subscription to InfoTrak inserted before title page.
Various multi-media instructional materials are available to supplement the text.
Includes bibliographical references and indexes.
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