Foundations of service level management / Rick Sturm, Wayne Morris, and Mary Jander.
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TextPublication details: Indianapolis, Ind. : SAMS, c2000Description: xiii, 272 p. : ill. ; 23 cmISBN: 0672317435 (pbk.); 9780672317439 (pbk.)Subject(s): Service-level agreements | Total quality managementDDC classification: 005.3 LOC classification: HF5415.53 | .S78 2000
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APU Library Open Shelf | Book | HF5415.53 .S78 2000 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00005812 |
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| HF5415.525 .B47 2001 c.1 The eternal e-customer : | HF5415.525 .B47 2001 c.2 The eternal e-customer : | HF5415.525 .B57 2009 c.1 "I love you more than my dog" : | HF5415.53 .S78 2000 c.1 Foundations of service level management / | HF5415.55 .B37 2008 c.1 Principles of customer relationship management / | HF5415.55 .B53 2001 c.4 Customer equity : | HF5415.55 .D66 2002 c.1 Strategic market relationships : |
Includes index.
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