APU Library | catalog › Results of search for 'ccl=(su:"Customer relations.")'

	21.	Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar. by Kumar, V, 1957-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Wharton School Pub., c2008Availability: Items available for loan: APU LibraryCall number: HF5415.5 .K86 2008 c.1 (2). Place hold Add to cart (remove)
	22.	Relationship marketing for competitive advantage : winning and keeping customers / Adrian Payne ... [et al.]. by Payne, Adrian. Material type: Text Publication details: Oxford : Butterworth-Heinemann, c1998Availability: Items available for loan: APU LibraryCall number: HF5415.5 .R45 1998 c.1 (3). Place hold Add to cart (remove)
	23.	The one to one manager : real-world lessons in customer relationship management / Don Peppers and Martha Rogers. by Peppers, Don \| Rogers, Martha, 1952-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency/Doubleday, c1999Online access: Contributor biographical information \| Sample text \| Publisher description Availability: Items available for loan: APU LibraryCall number: HF5415.5 .P47 1999 c.1 (1). Place hold Add to cart (remove)
	24.	Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole. by Wayland, Robert E. (Robert Edwin), 1946- \| Cole, Paul M. (Paul Michael), 1958-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass : Harvard Business School Press, c1997Availability: Items available for loan: APU LibraryCall number: HF5415.5 .W39 1997 c.1 (4). Place hold Add to cart (remove)
	25.	Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz. by Kumar, V, 1957- \| Reinartz, Werner J. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2006Online access: Table of contents only \| Contributor biographical information \| Publisher description Availability: Items available for loan: APU LibraryCall number: HF5415.5 .K86 2006 c.1 (2). Place hold Add to cart (remove)
	26.	Brand storm : a tale of passion, betrayal and revenge / Will Murray. by Murray, Will, 1960-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Financial Times Prentice Hall, 2000Availability: Items available for loan: APU LibraryCall number: HF5415.15 .M87 2000 c.1 (3). Place hold Add to cart (remove)
	27.	Enterprise one to one : tools for competing in the interactive age / Don Peppers and Martha Rogers. by Peppers, Don \| Rogers, Martha, Ph.D. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency Doubleday, c1997Availability: Items available for loan: APU LibraryCall number: HF5415.127 .P47 1997 c.1 (2). Withdrawn (1). Place hold Add to cart (remove)
	28.	Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler. by Tybout, Alice M \| Calkins, Tim \| Kellogg School of Management. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2005Availability: Items available for loan: APU LibraryCall number: HD69.B7 K45 2005 c.1 (1). Place hold Add to cart (remove)
	29.	Unleashing the ideavirus : Stop marketing at people! Turn your ideas into epidemics by helping your customers do the marketing for you / by Seth Godin ; with a foreword by Malcolm Gladwell. by Godin, Seth. Material type: Text; Format: electronic ; Literary form: Not fiction Publication details: Dobbs Ferry, NY : Do You Zoom, Inc., c2000Other title: Unleashing the idea virus..Availability: Items available for loan: APU LibraryCall number: HF5827.95 .G63 2000 c.1 (2). Place hold Add to cart (remove)
	30.	The CRM handbook : a business guide to customer relationship management / Jill Dyché. by Dyché, Jill. Series: Addison-Wesley information technology seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Addison Wesley, c2002Availability: Items available for loan: APU LibraryCall number: HF5415.5 .D93 2002 c.2 (2). Place hold Add to cart (remove)
	31.	Harvard business review on customer relationship management. by Harvard Business School. Press. Series: Harvard business review paperback seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001Other title: Customer relationship management.Availability: Items available for loan: APU LibraryCall number: HF5414.5 .H37 2001 c.1 (1). Place hold Add to cart (remove)
	32.	Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, 2013Availability: Items available for loan: APU LibraryCall number: HF5415.5 .T65 2013 c.1 (1). Place hold Add to cart (remove)
	33.	Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don \| Rogers, Martha, 1952-. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: APU LibraryCall number: HF5415.5 .P47 2011 c.1 (2). Place hold Add to cart (remove)
	34.	Building customer loyalty / Ian Linton. by Linton, Ian. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore : Pitman Publishing, c1993Availability: Items available for loan: APU LibraryCall number: HF5415.2 .L56 1993 c.1 (1). Place hold Add to cart (remove)
	35.	Your call is (not that) important to us : customer service and what it reveals about our world and our lives / Emily Yellin. by Yellin, Emily, 1961-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c2009Online access: Contributor biographical information \| Publisher description \| Sample text Availability: Items available for loan: APU LibraryCall number: HF5415.5 .Y47 2009 c.1 (1). Place hold Add to cart (remove)
	36.	Employees first, customers second : turning conventional management upside down / Vineet Nayar. by Nayar, Vineet. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2010Other title: Employees 1st.Availability: Items available for loan: APU LibraryCall number: HD5650 .N39 2010 c.1 (1). Place hold Add to cart (remove)
	37.	The new age of innovation : driving cocreated value through global networks / C.K. Prahalad, M.S. Krishnan. by Prahalad, C. K \| Krishnan, M. S. (Mayuram S.). Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2008Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HD30.28 .P73 2008 c.1 (2). Place hold Add to cart (remove)
	38.	Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by Hagel, John \| Armstrong, Arthur. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c1997Availability: Items available for loan: APU LibraryCall number: HF5415.1265 .H34 1997 c.1 (1). Place hold Add to cart (remove)
	39.	Data mining techniques in CRM : inside customer segmentation / Konstantinos Tsiptsis, Antonios Chorianopoulos. by Tsiptsis, Konstantinos \| Chorianopoulos, Antonios. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex, U.K. : Wiley, 2009Availability: Items available for loan: APU LibraryCall number: HF5415.5 .T75 2009 c.1 (1). Place hold Add to cart (remove)
	40.	Working with Microsoft Dynamics CRM 4.0 / Jim Steger, Mike Snyder. by Steger, Jim \| Snyder, Mike. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Redmond, Wash. : Microsoft Press, c2008Availability: Items available for loan: APU LibraryCall number: HF5415.5 .S62 2008 c.1 (1). Place hold Add to cart (remove)

Asia Pacific University Library catalogue

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Locations

Series

Topics

Titles

Your search returned 84 results.