Asia Pacific University Library catalogue


The complete customer service letter book / Edward W. Werz, Sally Germain.

By: Werz, Edward WContributor(s): Germain, SallyMaterial type: TextTextPublication details: New York : McGraw-Hill, c1993Description: xvi, 290 p. : ill. ; 24 cmISBN: 9780079116192 (pbk.); 0079116191 (pbk.)Subject(s): Commercial correspondence | Customer services -- United StatesDDC classification: 651.75 LOC classification: HF5726 | .W47 1993
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Book HF5726 .W47 1993 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00025042

System requirements for computer disk: IBM-compatible PC; MS-DOS; word processor capable of reading ASCII files; hard disk recommended.

Includes index.

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