Asia Pacific University Library catalogue


Customer care : how to create an effective customer focus / Sarah Cook.

By: Cook, Sarah, 1955-Material type: TextTextPublication details: London : Kogan Page, c2000Edition: 3rd edDescription: viii, 215 p. : ill. ; 24 cmISBN: 0749432365 (pbk.); 9780749432362 (pbk.)Subject(s): Customer relations | Total quality managementDDC classification: 658.812 LOC classification: HF5415.5 | .C66 2000
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Open Shelf 		Book HF5415.5 .C66 2000 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00027671

Previous ed.: 1997.

Includes bibliographical references and index.

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