Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.
Material type:
TextPublication details: New York : Gallup Press, c2007Description: 313 p. : ill. ; 24 cmISBN: 9781595620163 (hbk.)Subject(s): Customer relations | Consumer satisfaction | Sales managementDDC classification: 658.812 LOC classification: HF5415.5 | .F54 2007Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
|
APU Library Open Shelf | Book | HF5415.5 .F54 2007 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027684 |
Includes bibliographical references (p. [289]-313).
There are no comments on this title.