Foundations of service level management / Rick Sturm, Wayne Morris, and Mary Jander.
Material type: TextPublication details: Indianapolis, Ind. : SAMS, c2000Description: xiii, 272 p. : ill. ; 23 cmISBN: 0672317435 (pbk.); 9780672317439 (pbk.)Subject(s): Service-level agreements | Total quality managementDDC classification: 005.3 LOC classification: HF5415.53 | .S78 2000Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation | APU Library Open Shelf | Book | HF5415.53 .S78 2000 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00005812 |
Includes index.
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