Customer service in the information age : a common sense approach to high-tech help / JoAnn Haberer.
Material type:
TextSeries: Fifty-Minute seriesPublication details: Boston, MA : Thomson/Course Technology, 2004Description: vi, 106 p. : ill. ; 26 cmISBN: 0619259094 (pbk.); 9780619259099 (pbk.)Subject(s): Relationship marketing | Customer relations -- Management -- Data processing | Customer services -- Information technology | Electronic commerce -- Customer services -- ManagementDDC classification: 658.812 LOC classification: HF5415.55 | .H32 2004Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
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APU Library Open Shelf | Book | HF5415.55 .H32 2004 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00026637 |
Includes bibliographical references (p. 106).
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