Asia Pacific University Library catalogue


THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / KALAKOV ARMAN.

By: KALAKOV ARMAN (TP042786)Contributor(s): Mr. Tee Poh Kiong [Supervisor.]Material type: TextTextPublication details: Kuala Lumpur : Asia Pacific University, 2018Description: 58 p. : ill. ; 30 cmSubject(s): Total quality management -- Kazakhstan | Hospitality industry -- Kazakhstan | Consumer satisfaction -- KazakhstanLOC classification: PM-29-84Dissertation note: A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA).
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Reference Collection 		Masters Theses PM-29-84 (Browse shelf (Opens below)) 1 Not for loan 00016172

A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA).

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