The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming.
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TextPublication details: New York : McGraw-Hill, c1999Description: xiv, 209 p. : ill. ; 24 cmISBN: 0070779740 (pbk.); 9780070779747 (pbk.)Other title: Customer service training gamesSubject(s): Employees -- Training of | Customer services -- ManagementDDC classification: 658.812 LOC classification: HF5549.5.T7 | C37 1999Online resources: Contributor biographical information | Table of contents | Publisher description
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5549.5.T7 C37 1999 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027677 |
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| HF5549.5.T7 B44 2000 c.1 The Web learning fieldbook : | HF5549.5.T7 B53 2004 c.1 Effective training : | HF5549.5.T7 B85 2007 c.1 The theory & practice of training / | HF5549.5.T7 C37 1999 c.1 The big book of customer service training games : | HF5549.5.T7 G39 2002 c.2 Learning unplugged : | HF5549.5.T7 G39 2002 c.3 Learning unplugged : | HF5549.5.T7 H65 1994 c.1 Make training worth every penny : |
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