Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann.
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TextPublication details: London ; New York : Prentice Hall, 1997Description: viii, 352 p. : ill. ; 24 cmISBN: 0131499157 (pbk.); 9780131499157 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .H67 1997
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HD9980.5 .H67 1997 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00003871 |
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| HD9980.5 .H64 1997 c.1 Essentials of services marketing / | HD9980.5 .H64 1997 c.2 Essentials of services marketing / | HD9980.5 .H64 1997 c.3 Essentials of services marketing / | HD9980.5 .H67 1997 c.1 Service operations management : | HD9980.5 .J64 2001 c.1 Service operations management / | HD9980.5 .J64 2001 c.2 Service operations management / | HD9980.5 .J64 2001 c.3 Service operations management / |
Includes bibliographical references and index.
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