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THE EFFECTS OF CONSUMERS' BEHAVIOURAL INTENTIONS ON SERVICE RECOVERY SATISFACTION IN 4 & 5 STARS HOTEL IN KUALA LUMPUR, MALAYSIA / ASHKAN NIKANDISH.

By: ASHKAN NIKANDISH (TP024769)Contributor(s): Dr. Behrang Samadi [Supervisor.]Material type: Text

TextPublication details: Kuala Lumpur : Asia Pacific University, 2016Description: 113 p. : ill. ; 30 cmSubject(s): Consumer behaviour -- Malaysia | Consumer satisfaction -- MalaysiaLOC classification: PM-27-83Online resources: Available in APres - Requires login to view full text. Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of MSc in Global Marketing Management (UCMF1506GMM).

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Item type	Current library	Collection	Call number	Copy number	Status	Notes	Date due	Barcode
Reference	APIIT Library Reference Collection	Masters Theses	PM-27-83 (Browse shelf (Opens below))	1	Not for loan (Restricted access)	Available in APres		00037005

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Previous	PM-27-80 MACROECONOMIC VARIABLES & STOCK PRICE IN SINGAPORE /	PM-27-81 A STUDY OF THE FACTORS AFFECTING WOMEN'S CAREER PROGRESSION IN ALMATY, KAZAKHSTAN /	PM-27-82 ASSESSING AN EFFICIENCY LEVEL OF CONTENT MARKETING THROUGH THE ELECTRONIC COMMUNICATION TOOL- ELECTRONIC MAIL : FACTOR ENCOURAGING TO OPT IN & FORWARD ELECTRONIC MAIL AMONG Y GENERATION IN E-COMMERCE INDUSTRY IN KUALA LUMPUR, MALAYSIA /	PM-27-83 THE EFFECTS OF CONSUMERS' BEHAVIOURAL INTENTIONS ON SERVICE RECOVERY SATISFACTION IN 4 & 5 STARS HOTEL IN KUALA LUMPUR, MALAYSIA /	PM-27-84 AN EXPLANATORY STUDY : THE INFLUENCE OF USER'S RECOMMENDATION ON CUSTOMER PURCHASE INTENTION UNDER SOCIAL COMMERCE /	PM-27-85 FACTORS THAT INFLUENCE CUSTOMER LOYALTY IN THE COFFEE OUTLETS INDUSTRY IN MALAYSIA : THE MEDIATING ROLE OF PERCEIVED VALUE /	PM-27-86 FACTORS INFLUENCING MOBILE MONEY TRANSFER ADOPTION AMONG GENERATION Y IN MALAYSIA /	Next

Available in APres.

A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of MSc in Global Marketing Management (UCMF1506GMM).

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Asia Pacific University Library catalogue

THE EFFECTS OF CONSUMERS' BEHAVIOURAL INTENTIONS ON SERVICE RECOVERY SATISFACTION IN 4 & 5 STARS HOTEL IN KUALA LUMPUR, MALAYSIA / ASHKAN NIKANDISH.

Browsing APIIT Library shelves, Shelving location: Reference Collection, Collection: Masters Theses Close shelf browser (Hides shelf browser)