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AN EXPLANATORY STUDY ON AIRLINES SERVICE QUALITY, CUSTOMER TRUST, AND CUSTOMER LOYALTY TOWARDS CUSTOMER SATISFACTION : IMAN IZZATI BAHARULNIZAM. A CASE STUDY ON LOW COST CARRIERS IN MALAYSIA /

By: IMAN IZZATI BAHARULNIZAM (TP039201)Contributor(s): Ms.Fiona Lalitha Sadagopan [Supervisor]Material type: Text

TextPublication details: Kuala Lumpur : Asia Pacific University, 2017Description: 77 p. : ill. ; 30 cmSubject(s): Consumer satisfaction -- Malaysia | Airlines -- Customer services -- MalaysiaLOC classification: PG-23-0053Online resources: Available in APres - Requires login to view full text. Dissertation note: A project submitted in partial fulfilment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in International Business Management (UC3F1610IBM).

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Item type	Current library	Collection	Call number	Copy number	Status	Notes	Date due	Barcode
Reference	APU Library Library Workroom	Undergraduate Theses	PG-23-0053 (Browse shelf (Opens below))	1	Not for loan (Restricted access)	Available in APres		00037302

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Previous	PG-24-0041 A STUDY ON IMPLEMENTATION OF GOODS AND SERVICES TAX (GST) TOWARDS CONSUMER PURCHASING BEHAVIOR (NON-EXEMPTED SUPPLIES) /	PG-24-0042 THE STUDY ON DETERMINANTS FROM CUSTOMERS' PERSPECTIVE AND THE LEVEL OF READINESS FOR THE IMPLEMENTATION OF GOODS AND SERVICE TAX (GST) IN MALAYSIA /	PG-23-0052 FACTORS INFLUENCING THE HIGH UNEMPLOYMENT RATE AMONG GRADUATES IN BRUNEI DARUSSALAM /	PG-23-0053 AN EXPLANATORY STUDY ON AIRLINES SERVICE QUALITY, CUSTOMER TRUST, AND CUSTOMER LOYALTY TOWARDS CUSTOMER SATISFACTION : A CASE STUDY ON LOW COST CARRIERS IN MALAYSIA /	PG-23-0054 DETERMINANTS OF CUSTOMER SATISFACTION IN MOBILE TELECOMMUNICATION INDUSTRY IN BRUNEI DARUSSALAM /	PG-23-0055 A STUDY ON TRUST, SERVICE QUALITY, AND CUSTOMER SATISFACTION TOWARDS ONLINE PURCHASE INTENTION ON LAZADA AMONG UNIVERSITY'S STUDENTS IN KUALA LUMPUR, MALAYSIA /	PG-23-0057 AN EXPLANATORY STUDY ON THE JOB COMMITMENT, JOB SATISFACTION AND JOB STRESS TOWARDS EMPLOYEES TURNOVER INTENTION AMONG THE WORKING ADULTS IN SELANGOR /	Next

Available in APres.

A project submitted in partial fulfilment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in International Business Management (UC3F1610IBM).

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Asia Pacific University Library catalogue

AN EXPLANATORY STUDY ON AIRLINES SERVICE QUALITY, CUSTOMER TRUST, AND CUSTOMER LOYALTY TOWARDS CUSTOMER SATISFACTION : IMAN IZZATI BAHARULNIZAM. A CASE STUDY ON LOW COST CARRIERS IN MALAYSIA /

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