Managing service as a strategic profit center / Donald F. Blumberg.
Material type:
TextPublication details: New York : McGraw-Hill, c1991Description: vii, 232 p. : ill. ; 24 cmISBN: 0070061890 (hbk.); 9780070061897 (hbk.)Subject(s): Customer services -- Management | Strategic planningDDC classification: 658.812 LOC classification: HF5415.5 | .B58 1991
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APU Library Open Shelf | Book | HF5415.5 .B58 1991 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010513 | |
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APU Library Open Shelf | Book | HF5415.5 .B58 1991 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00010521 |
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| HF5415.5 .B46 1996 c.1 Beyond customer satisfaction to customer loyalty : | HF5415.5 .B47 1999 c.1 Discovering the soul of service : | HF5415.5 .B47 1999 c.2 Discovering the soul of service : | HF5415.5 .B58 1991 c.1 Managing service as a strategic profit center / | HF5415.5 .B58 1991 c.2 Managing service as a strategic profit center / | HF5415.5 .C63 1999 c.1 Consulting for real people : | HF5415.5 .D93 2002 c.2 The CRM handbook : |
Includes bibliographical references (p. 226) and index.
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