Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
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TextPublication details: New York : American Management Association, 2013Description: v, 202 p. ; 24 cmISBN: 9780814431993 (pbk.); 0814431992 (pbk.)Subject(s): Customer services | Customer relations | Employees -- Training ofDDC classification: 658.812 LOC classification: HF5415.5 | .T65 2013
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APU Library Open Shelf | Book | HF5415.5 .T65 2013 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00011752 |
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| HF5415.5 .S65 2012 c.1 High-tech, high-touch customer service : | HF5415.5 .S83 2006 c.1 Successful service operations management / | HF5415.5 .S83 2006 c.2 Successful service operations management / | HF5415.5 .T65 2013 c.1 Service failure : | HF5415.5 .T73 1996 c.1 Achieving excellence through customer service / | HF5415.5 .U48 2003 c.1 The ultimate CRM handbook : | HF5415.5 .U48 2003 c.2 The ultimate CRM handbook : |
Includes index.
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