Asia Pacific University Library catalogue


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1.
Service management and marketing : a customer relationship management approach / Christian Grönroos.

by Grönroos, Christian, 1947-.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : Wiley, c2000Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: APU LibraryCall number: HD9980.5 .G76 2000 c.2 (1). Lost (1).

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2.
Service management and marketing : customer management in service competition / Christian Grnroos.

by Grönroos, Christian, 1947-.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex, England ; Hoboken, NJ : J. Wiley & Sons, c2007Availability: Items available for loan: APU LibraryCall number: HD9980.5 .G76 2007 c.1 (1).

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3.
Service management and marketing : managing the service profit logic / Christian Grönroos.

by Grönroos, Christian, 1947-.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: United Kingdom : John Wiley & Sons, c2015Availability: Items available for loan: APU LibraryCall number: HD9980.5 .G76 2015 c.1 (2).

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