APU Library | catalog › Results of search for 'ccl=(su:"Customer relations.")'

	41.	Master data management and data governance / Alex Berson, Larry Dubov. by Berson, Alex \| Dubov, Lawrence. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2011Availability: Items available for loan: APU LibraryCall number: HF5415.5 .B47 2011 c.1 (1). Place hold Add to cart (remove)
	42.	Logistics and fulfillment for e-business : a practical guide to mastering back office functions for online commerce / by Janice Reynolds. by Reynolds, Janice. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Gilroy, CA : CMP Books ; c2001Online access: Publisher description \| Contributor biographical information Availability: Items available for loan: APU LibraryCall number: HF5548.32 .R49 2001 c.1 (1). Place hold Add to cart (remove)
	43.	Wowability : how to achieve it & why it matters / Imran Syed. by Syed, Imran. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore ; Hoboken, NJ : John Wiley & Sons (Asia), c2008Other title: Wow.Availability: Items available for loan: APU LibraryCall number: HD69.B7 S94 2008 c.1 (2). Place hold Add to cart (remove)
	44.	Internal marketing : tools and concepts for customer-focused management / Pervaiz K. Ahmed and Mohammed Rafiq. by Ahmed, Pervaiz K \| Rafiq, Mohammed \| Chartered Institute of Marketing. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, c2002Other title: Tools and concepts for customer-focused management.Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.13 .A36 2002 c.1 (1). Place hold Add to cart (remove)
	45.	Mobile marketing : finding your customers no matter where they are / Cindy Krum. by Krum, Cindy. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Indianapolis, Ind. : Que, c2010Availability: Items available for loan: APU LibraryCall number: HF5415.1265 .K78 2010 c.1 (1). Place hold Add to cart (remove)
	46.	Do it wrong quickly : how the web changes the old marketing rules / Mike Moran. by Moran, Mike, 1958-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : IBM Press, c2008Online access: Table of contents only Availability: Items available for loan: APU LibraryCall number: HF5415.1265 .M67 2008 c.1 (2). Place hold Add to cart (remove)
	47.	Microsoft Dynamics CRM 4.0 step by step / Mike Snyder ... [et al.]. by Snyder, Mike. Series: Step by stepMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Redmond, Wash. : Microsoft Press, c2009Other title: Dynamics CRM 4.0.Availability: Items available for loan: APU LibraryCall number: HF5415.5 .M53 2009 c.1 (1), APIIT LibraryCall number: CD-35-40 (1). Place hold Add to cart (remove)
	48.	Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk. by Baran, Roger J. (Roger Joseph), 1945- \| Galka, Robert J \| Strunk, Daniel P. Edition: Student ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson/South-Western, c2008Availability: Items available for loan: APU LibraryCall number: HF5415.55 .B37 2008 c.1 (1). Place hold Add to cart (remove)
	49.	Customer relationship management : a strategic imperative in the world of e-business / editor and contributor, Stanley A. Brown. by Brown, Stanley A, 1946-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto ; New York : John Wiley & Sons Canada, c2000Online access: Table of Contents Availability: Items available for loan: APU LibraryCall number: HF5415.5 .C87 2000 c.1 (2). Place hold Add to cart (remove)
	50.	Customer care : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955-. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, c2000Availability: Items available for loan: APU LibraryCall number: HF5415.5 .C66 2000 c.1 (1). Place hold Add to cart (remove)
	51.	Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. by Fleming, John Howland \| Asplund, Jim. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Gallup Press, c2007Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.5 .F54 2007 c.1 (1). Place hold Add to cart (remove)
	52.	Planning your SAP CRM implementation / George Fratian. by Fratian, George. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Galileo Press, c2008Availability: Items available for loan: APU LibraryCall number: HF5438.35 .F73 2008 c.1 (1). Place hold Add to cart (remove)
	53.	One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. by Heil, Gary, 1950- \| Parker, Tom, 1950 June 25- \| Stephens, Deborah C. (Deborah Collins). Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Van Nostrand Reinhold, c1997Other title: 1 size fits 1.Availability: Items available for loan: APU LibraryCall number: HF5415.335 .H45 1997 c.1 (2). Place hold Add to cart (remove)
	54.	CRM automation / Barton J. Goldenberg. by Goldenberg, Barton J. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall PTR, c2002Availability: Items available for loan: APU LibraryCall number: HF5415.5 .G65 2002 c.1 (1). Place hold Add to cart (remove)
	55.	1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner and Theodore B. Kinni. by Greiner, Donna \| Kinni, Theodore B. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Malaysia : Advantage Quest, c1999Availability: Items available for loan: APU LibraryCall number: HF5415.335 .G74 1999 c.1 (1). Place hold Add to cart (remove)
	56.	Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann. by Gupta, Sunil, 1958- \| Lehmann, Donald R. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Wharton School Pub., c2005Availability: Items available for loan: APU LibraryCall number: HF5415.55 .G87 2005 c.1 (1). Place hold Add to cart (remove)
	57.	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010Availability: Items available for loan: APU LibraryCall number: HF5415.5 .G74 2010 c.1 (1). Place hold Add to cart (remove)
	58.	Pre-commerce : how companies and customers are transforming business together / Bob Pearson with Dan Zehr. by Pearson, Bob, 1962- \| Zehr, Dan. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2011Availability: Items available for loan: APU LibraryCall number: HF5415.32 .P43 2011 c.1 (1). Place hold Add to cart (remove)
	59.	The one to one future : building relationships one customer at a time / Don Peppers and Martha Rogers. by Peppers, Don \| Rogers, Martha, 1952-. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Currency Doubleday, c1993Availability: Items available for loan: APU LibraryCall number: HF5415.127 .P47 1993 c.1 (1). Place hold Add to cart (remove)
	60.	Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel. by Stauss, Bernd \| Seidel, Wolfgang, 1935-. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati : Thompson/South-Western, c2004Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.52 .S73 2004 c.1 (1). Place hold Add to cart (remove)

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