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61.
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62.
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63.
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64.
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65.
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66.
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67.
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68.
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Customer service training 101 / Renee Evenson. by Evenson, Renee, 1951-. Edition: 2nd ed.Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: New York : American Management Association, c2011Availability: Items available for loan: APU LibraryCall number: HF5415.5 .E89 2011 c.1 (2).
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69.
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70.
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71.
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72.
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73.
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74.
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MCRM'S NEW OPPORTUNITY OF CUSTOMER SATISFACTION IN TANZANIAN MARKET / ALEXANDER MUFUNGO MAGAI. by ALEXANDER MUFUNGO MAGAI (TP017350) | Dr. Benjamin Chan [Supervisor.]. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Kuala Lumpur : Asia Pacific University, 2014Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration (I.T Sector).
Availability: Items available for reference: APIIT Library Not for loanCall number: PM-26-66 (1). :
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75.
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76.
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77.
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Customer relationship management / Ed Peelen and Rob Beltman. by Peelen, Ed | Beltman, Rob. Edition: 2nd ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston : Pearson, 2013Availability: Items available for loan: APU LibraryCall number: HF5415.5 .P44 2013 c.1 (2).
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78.
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The art of client service : the classic guide / Robert Solomon. by Solomon, Robert. Edition: 3rd ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]Availability: Items available for loan: APU LibraryCall number: HF5823 .S69 2016 c.1 (2).
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79.
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80.
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