Asia Pacific University Library catalogue


Your search returned 61 results.

|
1.
Revolutionize your customer experience / Colin Shaw.

by Shaw, Colin, 1928-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Houndmills, Basingstoke, Hampshire ; New York, N.Y. : Palgrave Macmillan, 2005Availability: Items available for loan: APU LibraryCall number: HF5415.5 .S53 2005 c.1 (1).

Place hold Add to cart
2.
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

by Reichheld, Frederick F | Teal, Thomas, 1937-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, 2001Availability: Items available for loan: APU LibraryCall number: HF5415.5 .R45 2001 c.1 (3).

Place hold Add to cart
3.
Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson.

by Bell, Chip R | Patterson, John R. (John Rice), 1951-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2009Availability: Items available for loan: APU LibraryCall number: HF5415.5 .B45 2009 c.1 (2).

Place hold Add to cart
4.
Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote.

by Bhote, Keki R, 1925-.

Series: AMA management briefingMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c1996Availability: Items available for loan: APU LibraryCall number: HF5415.5 .B46 1996 c.1 (1).

Place hold Add to cart
5.
Managing customer value : creating quality and service that customers can see / Bradley T. Gale with Robert Chapman Wood.

by Gale, Bradley T | Wood, Robert Chapman.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : The Free Press, c1994Online access: Contributor biographical information | Sample text | Publisher description | Table of contents only Availability: Items available for loan: APU LibraryCall number: HF5415.157 .G35 1994 c.2 (2).

Place hold Add to cart
6.
Marketing : connecting with customers / Gilbert D. Harrell.

by Harrell, Gilbert D.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2002Availability: Items available for loan: APU LibraryCall number: HF5415.13 .H37 2002 c.1 (2).

Place hold Add to cart
7.
One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens.

by Heil, Gary, 1950- | Parker, Tom, 1950 June 25- | Stephens, Deborah C. (Deborah Collins).

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley, c1999Other title: 1 size fits 1.Online access: Table of Contents Availability: Items available for loan: APU LibraryCall number: HF5415.335 .H45 1999 c.1 (2).

Place hold Add to cart
8.
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller.

by Jacka, J. Mike | Keller, Paulette J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, 2002Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.335 .J33 2002 c.1 (1).

Place hold Add to cart
9.
Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.

by Fleming, John Howland | Asplund, Jim.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Gallup Press, c2007Online access: Table of contents Availability: Items available for loan: APU LibraryCall number: HF5415.5 .F54 2007 c.1 (1).

Place hold Add to cart
10.
One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens.

by Heil, Gary, 1950- | Parker, Tom, 1950 June 25- | Stephens, Deborah C. (Deborah Collins).

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Van Nostrand Reinhold, c1997Other title: 1 size fits 1.Availability: Items available for loan: APU LibraryCall number: HF5415.335 .H45 1997 c.1 (2).

Place hold Add to cart
11.
1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line / Donna Greiner and Theodore B. Kinni.

by Greiner, Donna | Kinni, Theodore B.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Malaysia : Advantage Quest, c1999Availability: Items available for loan: APU LibraryCall number: HF5415.335 .G74 1999 c.1 (1).

Place hold Add to cart
12.
Win the value revolution : how to give your customers a quality product, excellent service, and still make money / by Robert B. Tucker.

by Tucker, Robert B, 1953-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Malaysia : Advantage Quest, c1995Availability: Items available for loan: APU LibraryCall number: HD31 .T83 1995 c.2 (2).

Place hold Add to cart
13.
The eleventh commandment : tranforming to "own" customers / Sandra Vandermerwe.

by Vandermerwe, Sandra.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c1996Online access: Table of Contents Availability: Items available for loan: APU LibraryCall number: HF5415.5 .V36 1996 c.1 (1).

Place hold Add to cart
14.
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.

by Hayes, Bob E, 1963-.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008Online access: Table of contents only Availability: Items available for loan: APU LibraryCall number: HF5415.335 .H39 2008 c.1 (1).

Place hold Add to cart
15.
No cover image available
A RESEARCH ON TOURIST SATISFACTION TOWARDS RED TOURISM DESTINATION IN CHINA : A CASE STUDY OF SHAOSHAN / JIANG LUKUAN.

by JIANG LUKUAN (TP034115) | Hazi Hazifah Binti Usollusin [Supervisor.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Asia Pacific University, 2015Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration. Availability: Items available for reference: APIIT Library Not for loanCall number: PM-26-93 (1). :

Add to cart
16.
No cover image available
A STUDY ON TRAVEL EXPENDITURE AMONG LIAONING TOURISTS / BAI YUE.

by BAI YUE (TP033566) | Assoc. Prof. Dr. Benjamin Chan Yin Fah [Supervisor.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Asia Pacific University, 2015Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Business Administration. Availability: Items available for reference: APIIT Library Not for loanCall number: PM-27-36 (1). :

Add to cart
17.
No cover image available
FACTORS DRIVING STUDENT SATISFACTION IN MALAYSIAN PRIVATE UNIVERSITIES / MELINA KURNIAWAN.

by MELINA KURNIAWAN (TP024631) | Mr. Behrang Samadi [Supervisor.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Asia Pacific University, 2016Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1411MBA). Online access: Available in APres - Requires login to view full text. Availability: Items available for reference: APIIT Library Not for loanCall number: PM-27-48 (1). :

Add to cart
18.
No cover image available
FACTORS CONTRIBUTING TO CUSTOMER SATISFACTION IN MOBILE TELECOMMUNICATION MARKET OF UZBEKISTAN / NURIDDIN NISHONOV.

by NURIDDIN NISHONOV (TP027115).

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Asia Pacific University, 2016Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (IT) (UCMF1205MBAIT). Online access: Available in APres - Requires login to view full text. Availability: Items available for reference: APIIT Library Not for loanCall number: PM-27-51 (1). :

Add to cart
19.
No cover image available
AN INVESTIGATION OF THE IMPACT OF WEB 2.0 ON SUSTAINABLE TOURISM & CUSTOMER DECISION MAKING / ARWA AHMED GHARAMAH MOHAMMED.

by ARWA AHMED GHARAMAH MOHAMMED (TP037342) | Dr. Babak Basharirad [Supervisor.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Asia Pacific University, 2016Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in: Technology Management. Availability: Items available for reference: APIIT Library Not for loanCall number: PM-27-77 (1). :

Add to cart
20.
No cover image available
THE EFFECTS OF CONSUMERS' BEHAVIOURAL INTENTIONS ON SERVICE RECOVERY SATISFACTION IN 4 & 5 STARS HOTEL IN KUALA LUMPUR, MALAYSIA / ASHKAN NIKANDISH.

by ASHKAN NIKANDISH (TP024769) | Dr. Behrang Samadi [Supervisor.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Asia Pacific University, 2016Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of MSc in Global Marketing Management (UCMF1506GMM). Online access: Available in APres - Requires login to view full text. Availability: Items available for reference: APIIT Library Not for loanCall number: PM-27-83 (1). :

Add to cart